Smart routing for sales, renewals and billing
Smart routing for sales, renewals and billing
Send prospects, renewal requests and billing questions to the right team automatically.
TR-AI recognises clear buying signals (demo, pricing, quote, trial), renewal requests and billing questions. Product and how-to questions stay normal support. For each, you can set a help-desk group and a team email; TR-AI tags the ticket, sets priority for renewals, assigns the group and emails the team — and the internal note says exactly what it did.
Tips & tricks
- If a destination is not configured, the ticket is tagged requires_manual_triage so nothing falls through.
- Route renewals to a group your account managers watch daily; they get high priority automatically.