Documentation
TR-AI documentation
Everything you need to integrate, configure, and get the most out of TR-AI.
Getting started
Quick start guide
Connect your helpdesk and go live with automated ticket resolution in under 4 hours.
8 min read
Knowledge base preparation
How to structure your documentation for maximum AI resolution accuracy.
10 min read
Go-live playbook
Shadow mode → assisted mode → full automation. The recommended rollout sequence.
8 min read
Confidence scoring
How TR-AI decides when to resolve automatically and when to escalate to a human agent.
6 min read
User guide
User guide: every feature, with tips & tricks
How each feature works, how to set it up, and what successful teams do — all in one place.
Start here
How TR-AI works
Where answers come from, and when tickets are sent, reviewed or triaged.
5 min read
Confidence scores and thresholds
What the 82% and 60% thresholds do and how to tune them per category.
6 min read
Procedures with live-data connectors
Plain-English policies that use Shopify, Stripe, Jira or MCP — with approvals.
8 min read
Website chat widget
Add live chat with one script tag and hand off to your help desk.
6 min read
Troubleshooting common issues
Replies not sent, follow-ups, low scores, paid search — what to check.
6 min read
Integrations
Zendesk
Webhooks, API credentials, triggers, and escalation group setup.
12 min read
Freshdesk
Automation rules, API key, and triage group configuration.
10 min read
Intercom
Private App token, webhook topics, and bot-loop prevention.
8 min read
Salesforce
Connected App, OAuth2 client credentials, and Org-Wide Email Address setup.
15 min read
HubSpot
Private App token, webhook subscriptions, and Note engagement replies.
10 min read
Zoho Desk
OAuth2 client credentials, native webhook events, and agent thread filtering.
12 min read
Email (forwarding)
Use TR-AI with email-based workflows via Zapier, Make, or a custom script.
6 min read