Build the future of support
We are a small, focused team solving a real problem for thousands of support professionals. If that sounds like your kind of work, read on.
TR-AI exists to eliminate the repetitive work that burns out support teams and frustrates customers. We are building AI that is accurate, transparent, and genuinely useful — not AI that sounds impressive but fails in production.
How we work
Accuracy over speed
We ship when it is right, not when it is fast. A wrong answer delivered confidently is worse than no answer.
Customer obsession
Every decision starts with the support team leader who will use this product. We talk to customers constantly.
Small team, big impact
We stay lean intentionally. Every person here has direct impact on the product and the company.
Transparent by default
We share context freely — with each other and with customers. No hidden agendas, no information silos.
Open roles
Senior ML Engineer
Own the resolution engine — from retrieval architecture to confidence scoring. You will work directly on the models that resolve 847,000+ tickets per month.
Product Engineer (Full-stack)
Build the product end-to-end. React, TypeScript, Node.js. You will own features from design to deployment with minimal hand-off.
Customer Success Manager
Own the post-sale relationship for a portfolio of enterprise accounts. You are the person who makes sure customers hit their automation targets.
Integration Engineer
Build and maintain integrations with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Zoho Desk, ServiceNow and Jira Service Management, and the platforms we add next. Deep API work, reliability engineering.
What we offer
Fully remote
Work from anywhere. We have team members across the UK, EU, and US.
Competitive equity
Meaningful equity at an early stage. We want everyone to benefit from what we build together.
Learning budget
£2,000/year for courses, conferences, books, or anything that makes you better at your craft.
Async-first culture
Meetings only when necessary. Deep work is protected. We communicate in writing by default.
Do not see your role?
We hire for exceptional people before we have the role defined. Send us a note.
careers@ticketresolve.ai