Legal

Cookie Policy

Effective Date: October 3, 2026

1. What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work, improve efficiency, and provide information to the site owner. Cookies can be "session" cookies (deleted when you close your browser) or "persistent" cookies (stored for a set period).

2. How We Use Cookies

We use three categories of cookies: Essential (always active — strictly necessary for the Service to function, enabling authentication and security), Analytics (requires consent — Google Analytics 4 to understand how visitors interact with our website, set only after you accept), and Functional (requires consent — remembers your preferences such as your cookie consent choice).

EssentialAlways active

Strictly necessary for the Service to function — enabling authentication and security. You cannot opt out without disabling the Service.

AnalyticsRequires consent

Google Analytics 4 to understand how visitors interact with our website. Set only after you accept analytics cookies via our consent banner.

FunctionalRequires consent

Remembers your preferences (such as your cookie consent choice) to improve your experience on return visits.

3. Cookie List

The table below lists all cookies set by TicketResolve AI and our third-party processors.

Cookie	Provider	Purpose	Duration	Type
better-auth.session_token	TicketResolve AI	Maintains your authenticated session after login.	7 days	Essential
better-auth.csrf_token	TicketResolve AI	Protects against cross-site request forgery attacks.	Session	Essential
_ga	Google Analytics 4	Distinguishes unique users for analytics purposes.	2 years	Analytics
_ga_*	Google Analytics 4	Persists session state for GA4 measurement.	2 years	Analytics
cookie_consent	TicketResolve AI	Stores your cookie consent preference.	1 year	Functional

4. Third-Party Cookies

Google Analytics 4 sets cookies on our behalf. Google may use this data in accordance with its own privacy policy at policies.google.com/privacy. We have enabled IP anonymisation in GA4 and do not share your data with Google for advertising purposes.

5. Managing & Opting Out

You have several options to control cookies: use our consent banner (shown on first visit) to accept or decline analytics and functional cookies; adjust your browser settings to refuse or delete cookies (disabling essential cookies will prevent login); or install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout to prevent GA4 from collecting data across all websites.

6. Changes to This Policy

We may update this Cookie Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the Effective Date above.

7. Contact

Questions about our use of cookies? Email us at ghulam@ticketresolve.ai. For broader privacy questions, see our Privacy Policy at /privacy-policy.