Where TR-AI is headed

Case intake, replies, triage and history import for Salesforce Service Cloud.

Incident table support: auto-answer, internal work notes, resolve with a close code, triage to an assignment group, and history import including work notes.

Requests in a service desk: public and internal comments, resolve via the Done transition, and a triage label for human hand-off.

Ticket summary, sentiment, similar past tickets and a cited draft reply inside the agent's help desk — insert, regenerate, translate or dismiss.

Clusters of unanswered tickets become draft knowledge base articles for your team to review and publish.

Risk levels from sentiment trend, escalation frequency and unresolved ticket clusters, with the account manager CC'd on high and critical alerts.

Detects the ticket language and replies in kind — 30+ languages.

Programmatic access to resolutions, logs and configuration for custom connectors.

Single sign-on, multi-factor authentication and roles for dashboard users.

Transcribe and resolve tickets submitted via phone or voice message using the same resolution engine.

Configure the AI's name, tone, and communication style to match your brand voice exactly.

Predict which open tickets are at risk of breaching SLA and surface them to agents before the deadline.

Aggregate ticket sentiment, frequency, and resolution quality into a per-account health score synced to your CRM.

Manage multiple product brands or sub-brands from a single TR-AI account with isolated knowledge bases.