TR-AI system status

Each component is checked every minute. Incidents open automatically after two consecutive degraded or failed checks and close after two consecutive healthy checks. Uptime counts degraded minutes as available and outage minutes as unavailable; minutes without a check are excluded.

Plan commitment: Growth Pro plans include an uptime SLA for the ticket resolution engine and API, with the terms set out in your agreement. The figures on this page are measured by monitoring, not targets.