Our mission
Support teams are drowning in repetitive tickets while customers wait too long for answers. We built TR-AI to change that — giving every support team access to AI that actually resolves tickets, not just routes them.
Every resolution is scored for confidence before it reaches a customer. When the AI isn't sure, a human stays in the loop. That's not a limitation — it's the design.
Founded 2024
Built from day one for accuracy
What we believe
Accuracy first
We only send a reply when we're confident it's right. Every resolution is scored before it reaches a customer.
Transparent AI
You can see exactly why TR-AI answered the way it did — sources cited, confidence shown, nothing hidden.
Agent-first design
AI should make your team faster, not replace them. Every feature is designed to keep agents in control.
Speed without shortcuts
Fast resolutions matter, but not at the cost of accuracy. We optimise for both — never one at the expense of the other.
How we got here
Founded after years on the front lines of customer support — building the AI resolution tool we always wished existed.
Launched private beta with a small group of design partners across SaaS and e-commerce support teams.
Expanded integrations to cover Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Zoho Desk, ServiceNow and Jira Service Management.
Introduced Assisted Mode, confidence thresholds, and the learning loop — giving teams full control over automation depth.
Opened public access. Continuing to grow the platform with new knowledge sources, deeper integrations, and better accuracy tooling.
The team
Former support leaders, engineers, and product builders.
Ghulam Shabbir
CEO & Co-founder
Former Head of Support at two Series B SaaS companies. Spent 8 years watching support teams burn out under ticket volume.
Priya Nair
Co-founder & CTO
ML engineer with a background in NLP and information retrieval. Previously built search infrastructure at scale.
Jordan Osei
Head of Product
Product leader who has shipped support tooling used by enterprise teams worldwide.
Leila Ahmadi
Head of Customer Success
Spent a decade in support leadership before moving to the vendor side. Obsessed with onboarding and time-to-value.
Want to see it in action?
Test it on your own tickets — no setup required, no sales call needed.
Test it on your tickets