Copilot browser extension

Copilot suggestions in a side panel right inside Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Zoho Desk, ServiceNow and Jira.

All plans Open in TR-AI4 min read

The extension brings Copilot to the help desk your agents already work in. It reads the open ticket’s conversation from the page and shows a summary, sentiment, similar past tickets and a suggested reply in the browser’s side panel, with one click to insert it.

1
Install
Dashboard → Copilot → Browser extension: download the extension and unzip it. Open chrome://extensions (or edge://extensions), turn on Developer mode, click “Load unpacked” and choose the folder. A Chrome Web Store listing is coming later.
2
Pin and open
Pin TicketResolve Copilot and click its icon to open the side panel.
3
Connect
In the dashboard click “Connect browser extension” and enter the 8-character code in the side panel. Codes last 10 minutes and work once.
4
Use it
Open a ticket in your help desk; the suggestion appears in the side panel. “Translate for me” shows the customer’s messages in your language (set “My language” once); “Translate to customer’s language” translates the reply in the editor before you insert it.

Each agent connects with their own code; the extension gets a personal token that can be revoked from the dashboard or by “Disconnect” in the extension.
TR-AI stores only hashes of codes and tokens.
Acceptance is tracked per help desk (last 30 days) on the Copilot page.

Tips & tricks

Revoke the token of anyone who leaves the team — it takes effect immediately.
If the panel stays empty, reload the ticket page once after installing; the extension only reads pages opened after it was loaded.
Compare acceptance by help desk: a much lower rate in one desk often means agents there use different macros worth adding to the knowledge base.

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