Internal IT helpdesk mode

TR-AI can answer your employees as well as your customers: password resets, access requests, hardware problems and how-to questions from your internal knowledge base (Confluence, Notion or an intranet site). Switch it on under Trust & controls → Internal IT helpdesk, or install the IT helpdesk template.

1. 1
   Add your employee domains

   For example yourcompany.com. Senders from these domains count as verified employees — even in channels that are normally unverified, like Slack, Teams or chat.
2. 2
   Connect your internal knowledge

   Add your IT wiki as a knowledge source (Confluence and Notion are supported, as are sign-in-protected sites).
3. 3
   Review the IT procedures

   Access requests and account changes always need approval before anything is done.