Your support answers inside ChatGPT

A customer-facing app that lets people ask your help content questions inside ChatGPT and other assistants that support MCP connectors.

All plans Open in TR-AI3 min read

1
Turn it on
Business tools → ChatGPT app → “App enabled”, then copy the server URL.
2
Add it to ChatGPT
In ChatGPT: Settings → Apps & Connectors → Create (developer mode). Paste the URL and choose “No authentication”, or “OAuth” if your workspace requires sign-in for connectors — ChatGPT registers itself and shows a one-click consent page (no TR-AI login for your customers).
3
Test it
Ask “Ask <your brand> support how to …” in a chat. To offer it to every customer, publish it through OpenAI’s app directory when your account has access.

Two tools: “Ask support” (answers from your knowledge base) and “Contact support” (a hand-off ticket in your help desk, or an e-mail to the account owner when no help desk is connected).
Only confident answers are shared; otherwise the assistant offers to contact your team.
It never sees or changes customer accounts, orders or tickets, and runs no actions.
Questions are rate-limited per user. “New URL” replaces the address if you need to revoke it.

Tips & tricks

Give the app a clear name and description in ChatGPT — that is what decides when ChatGPT calls it.
Answers come from the same knowledge base as your tickets, so improving an article improves the app too.