Simulation Lab and backtesting
Simulation Lab and backtesting
Replay past tickets through TR-AI to measure accuracy before going live.
Simulation Lab answers a sample of up to 200 historical tickets in test mode and compares TR-AI’s answers with what your team replied. Use it during onboarding to choose thresholds, and after big changes.
Tips & tricks
- Use “current knowledge” mode to see how today’s knowledge base would answer last month’s tickets.
- Sort by lowest score to find the topics that need articles first.