Reviews agent: Google and Trustpilot

TR-AI drafts a reply to every new Google or Trustpilot review in your brand voice; you approve each one before it is posted.

Bronze and Growth Pro Open in TR-AI4 min read

1
Connect a review site
Business tools → Reviews. Google: account id, location id, and an OAuth client + refresh token with the business.manage scope. Trustpilot: business unit id, API key and secret, and a business user who can reply.
2
Let it check
New reviews are fetched every 3 hours (or click “Check now”). Each new review gets a drafted reply.
3
Approve
Edit the draft if you like and click “Post reply”. “Write another” drafts a fresh version; “Dismiss” leaves the review alone.

Nothing is ever posted without approval.
Drafts thank happy reviewers and, for unhappy ones, acknowledge the problem and invite them to contact support — they never promise refunds, discounts or timelines.
Reviews older than 30 days or already answered elsewhere are listed but not drafted. At most 20 drafts per site per check.

Tips & tricks

Set your brand voice first (Dashboard → Brand voice) — the drafts follow it.
Reply to negative reviews quickly: approving a draft takes seconds, and a fast, calm reply matters more than a perfect one.
Use “Write another” rather than rewriting from scratch when a draft is close.