Shopping assistant in the chat widget

When a visitor in the chat widget asks for product advice (“which running shoe is best for wide feet?”), TR-AI searches your Shopify catalog by meaning and replies with product cards: image, price, a link to the product and an “Add to cart” link that opens a ready-made cart.

1. 1
   Create a Shopify token

   In Shopify admin → Apps → Develop apps, create an app with the read_products scope (add write_price_rules and write_discounts if you want discount codes). Copy the Admin API access token.
2. 2
   Connect the store

   Dashboard → Shopping assistant: enter your shop domain (your-store.myshopify.com), the token and your public store URL used for links, then switch the assistant on.
3. 3
   Index the catalog

   Click “Sync catalog now”. Active products are indexed by title, description, type and tags; the index refreshes automatically about every 6 hours.
4. 4
   Choose discount rules

   Off, automatic or with approval; set the percentage (up to 30%), the daily cap, how many days codes stay valid and an optional minimum order subtotal.

Discount codes

• Codes are single-use, created through Shopify price rules, and at most one is offered per conversation.
• In “with approval” mode the request appears on the Shopping assistant page; once approved the code is posted into the visitor’s chat.
• The daily cap stops new codes once it is reached, in every mode.
• Codes are only offered when the visitor asks for a discount — TR-AI never volunteers them.