Full AI intelligence. Your agent sends.
Not every team is ready to let AI reply autonomously. AI Assistant gives you the same resolution engine — but prepares a ready-to-send draft for your agent to review, edit, and send. All the speed. All the control.
AI does the research. You make the call.
Ticket arrives in your queue
A new ticket lands in Zendesk or Intercom. TR-AI immediately searches your KB, ticket history, and web sources.
AI prepares a draft reply
TR-AI composes a complete, source-cited reply draft — including the KB articles and historical tickets it used. The draft is attached to the ticket as an internal note.
Your agent reviews and sends
Your agent opens the ticket, reads the draft and the sources, edits if needed, and sends. One click. No research time.
Your agent sees the draft — and the evidence.
Every AI-prepared draft includes the KB articles and historical tickets TR-AI used to compose it. Your agent can verify the sources, edit the tone, and send — in seconds instead of minutes.
Bridge to full automation
Run in draft mode for 2–4 weeks to verify reply quality on your ticket mix. Once you're confident, switch to full auto-resolve with one setting change.
Regulated environments
For FinTech, healthcare, or legal support teams where every reply needs human sign-off, draft mode gives you AI speed without removing the human in the loop.
Complex ticket types
Use full automation for L1 tickets and draft mode for L2 — so your agents spend their time reviewing and approving, not researching from scratch.
Agent onboarding
New agents can use AI-drafted replies as a training tool — seeing how experienced resolutions are structured before handling tickets independently.
Pick the mode that fits your team.
Auto-resolve
TR-AI replies and closes the ticket automatically. No agent involvement for high-confidence matches.
High-volume L1 queues, well-maintained KBs, teams that have verified quality
AI Assistant (draft mode)
TR-AI prepares a draft reply with sources. Your agent reviews, edits if needed, and sends.
Regulated industries, new deployments, L2 tickets, teams building confidence in AI
Start with draft mode. Switch to auto when you're ready.
Both modes are available on every plan. You control which tickets go to which mode.
7-day free trial. No credit card required.