Choosing the right AI helpdesk plan is not complicated — but it does require honest answers to a few questions about your current operation and where you are heading.

This guide walks you through the decision framework we use with every new customer. By the end, you will know exactly which TR-AI plan is right for your team, and why.

The Three Questions That Determine Your Plan

1. How Many Tickets Do You Handle Per Day?

This is the primary sizing factor. Count your average daily ticket volume across all channels — email, chat, and any other inbound sources.

• Under 200 tickets/day: Starter plan
• 200–300 tickets/day: Bronze plan
• 300–500 tickets/day: Growth Pro plan
• Over 500 tickets/day: Contact us for enterprise pricing

If you are close to a threshold, choose the plan above your current volume. You want headroom for growth, and you do not want to hit your limit during a volume spike.

2. How Many Knowledge Base Sources Do You Have?

TR-AI's automation accuracy improves significantly when it can draw from multiple intelligence sources. The more sources it has access to, the more tickets it can resolve confidently.

One source (Starter): Works well if you have a single, well-maintained knowledge base — a Confluence space, a Notion wiki, or a dedicated help centre. If your documentation is comprehensive and up to date, one source can achieve 75–80% automation rates.

Three sources (Bronze): Recommended if you have documentation spread across multiple tools, or if your product is complex enough that a single knowledge base does not cover all ticket categories. Three sources typically push automation rates to 80–88%.

Unlimited sources (Growth Pro): Essential for large products with extensive documentation, multiple product lines, or enterprise customers with custom configurations. Unlimited sources combined with past ticket learning and web intelligence consistently achieve 85–94% automation rates.

3. Which Helpdesk Integrations Do You Need?

TR-AI integrates with the major helpdesk platforms. Your plan determines which integrations are available.

Starter: Zendesk and Freshdesk. If your team uses either of these, the Starter plan covers your integration needs.

Bronze: All integrations — Zendesk, Freshdesk, Intercom, HubSpot, and Slack. If you use Intercom for customer messaging or HubSpot for CRM-integrated support, you need Bronze or above.

Growth Pro: All integrations plus custom connectors. If you have a proprietary ticketing system, a custom CRM integration, or enterprise-specific workflow requirements, Growth Pro gives you the flexibility to build what you need.

Plan-by-Plan Breakdown

Starter Plan — Best For: Small Teams, Single Helpdesk

The Starter plan is designed for support teams that are handling moderate volume on a single helpdesk platform and want to get started with AI automation quickly.

What you get:

• Up to 200 tickets per day
• Knowledge base indexing from one source
• Past ticket learning — AI learns from your resolved ticket history
• Zendesk and Freshdesk integration
• Web intelligence for real-time data queries

Who it is right for:

• Teams of 2–5 agents
• SaaS companies in early to mid-stage growth
• E-commerce businesses with predictable ticket patterns
• Any team that primarily uses Zendesk or Freshdesk

Typical automation rate: 70–82%

The honest limitation: One knowledge base source means the AI has a narrower information base. If your product is complex or your documentation is spread across multiple tools, you may hit the ceiling of what one source can achieve.

Bronze Plan — Best For: Growing Teams, Multiple Integrations

The Bronze plan is the most popular choice for teams that have outgrown the Starter plan or need integrations beyond Zendesk and Freshdesk.

What you get:

• Up to 300 tickets per day
• Knowledge base indexing from three sources
• Past ticket learning
• All integrations: Zendesk, Freshdesk, Intercom, HubSpot, Slack
• Web intelligence
• Priority support

Who it is right for:

• Teams of 5–15 agents
• Companies using Intercom or HubSpot for customer communication
• Products with documentation spread across multiple tools
• Teams that have hit the Starter plan's capacity or accuracy ceiling

Typical automation rate: 80–88%

The upgrade trigger: If you are on Starter and your automation rate has plateaued below 80%, adding two more knowledge base sources will almost always push it higher. The Bronze plan is the right move.

Growth Pro Plan — Best For: Scaling Teams, Enterprise Requirements

The Growth Pro plan is built for teams that need maximum automation rates, custom integrations, and the full intelligence stack.

What you get:

• Up to 500 tickets per day
• Unlimited knowledge base sources
• Past ticket learning
• All integrations plus custom connectors
• Web intelligence
• Dedicated onboarding support
• SLA guarantees

Who it is right for:

• Teams of 15+ agents
• Enterprise SaaS companies with complex products
• Teams with contractual SLA commitments
• Companies with proprietary systems requiring custom integration
• Any team where maximum automation rate is a business-critical requirement

Typical automation rate: 85–94%

The honest truth: Growth Pro is not for everyone. If you are handling under 200 tickets per day and your product is not particularly complex, the Starter plan will serve you well and Growth Pro would be over-specified. But if you are scaling fast, have enterprise customers, or need the highest possible automation rates, Growth Pro is the right investment.

Common Decision Scenarios

"We are just starting out and want to test AI automation."

Start with the Starter plan. It gives you enough capacity to run a meaningful pilot, and the 48-hour setup means you can be live and generating data quickly. If you outgrow it, upgrading is straightforward.

"We use Intercom and handle about 250 tickets per day."

Bronze plan. You need the Intercom integration (not available on Starter) and you are above the Starter capacity limit. Bronze gives you the right integrations and headroom for growth.

"We have enterprise customers with contractual SLAs."

Growth Pro. The SLA guarantees, dedicated onboarding support, and maximum automation rate are designed for exactly this situation. The cost of a single month of SLA penalties typically exceeds the annual Growth Pro subscription.

"We are a fast-growing SaaS company expecting to double ticket volume in 12 months."

Choose the plan that fits your projected volume in 12 months, not your current volume. If you are at 150 tickets/day now but expect to be at 350 in a year, start with Bronze. Migrating plans mid-growth is disruptive.

"We have documentation in Confluence, Notion, and a custom help centre."

Bronze or Growth Pro. Three sources (Bronze) covers Confluence + Notion + help centre exactly. If you have more than three documentation sources, or expect to add more, Growth Pro's unlimited sources give you room to grow.

The Upgrade Path

TR-AI plans are designed to grow with you. Upgrading from Starter to Bronze, or Bronze to Growth Pro, takes effect immediately — your automation rate improves as soon as additional knowledge base sources are indexed.

Most teams start on Starter or Bronze and upgrade to Growth Pro within 6–12 months as their ticket volume grows and they see the ROI of higher automation rates.

There is no penalty for upgrading, and no lock-in that prevents you from adjusting your plan as your needs change.

One More Thing: The Free Trial

All TR-AI plans include a free trial period. This is not a limited demo — it is full access to the plan you choose, with your actual ticket data and your actual knowledge base.

We recommend running the trial for at least two weeks before evaluating results. The first week is the learning period; the second week shows you the steady-state automation rate you can expect going forward.

View full plan details and start your free trial →